80 Scrubs Lane, White City, NW10 6RF Mon to Fri 10am to 6pm


Depending on the option you selected in the Insurance Claim Form, the payment is made:

to your bank account (account of your legal representative, trustee)
via Aval Express System
The insurance indemnity payment is transferred in accordance with the Insured Person’s bank details. Payment of funds to the representative of the Insured Person is possible subject to a power of attorney from the Insured Person, issued under the procedure established by the law. If the Insured Person is a minor, one of the parents (guardian) shall be the beneficiary.
If the Insured Person is legally incapable, the beneficiary of the insurance indemnity shall be the Insured Person’s lawful representatives.

Terms of indemnity payment by the Insurance Company:

The decision about payment is made within 15 (fifteen) working days after receiving the complete package of documents from you.
Transfer of funds is made within 10 (ten) working days after the date of making the decision